Shipping Information
Delivery charge apply per pallet. The delivery charge depends on the delivery post code. This will be calculated on checkout.
The cut off each day for orders is 1pm. Orders placed after this time will be sent out the following day. Deliveries take 2 working days.
This may be extended by up to 2 more days if the delivery is to a remote part of the country. Banks Holidays and Weekends are not included. Estimated delivery time is usually in between 08:00 – 18:00 hours, Monday- Friday.
You will be sent a text message from the courier company with a 2-hour ETA window on the day of delivery.
Deliveries will be made to the kerbside or the bottom of the driveway, using a tail lift and pallet truck. What exactly happens after ordering?
You will be sent an order confirmation from the website then a member of the team will email you to answer any questions asked, and confirm a delivery date. Confirmations of delivery dates will be sent between 8am-5pm Monday to Friday.
Yes an invoice will be emailed from the website to your registered email address.
PAYMENT INFORMATION
A wishlist saves any products you have added to it so you can compare at a later date.
We must be informed of any breakages or damages (exceeding 10% of your order) within 14 working days of the material being delivered.
All reports of damage / faults or breakages must be supported with photographic evidence of the damaged product still within the crate/pallet.
We will not review any reports of damages if the product has been completely removed from packaging as there is no proof this was damaged upon arrival. We treat each report of damages separately at our discretion.
Please allow a tolerance for a small number of breakages to occur in transit. In some cases, we may credit for breakages which occur in transit.
If you receive the incorrect product please contact the office immediately on 01925 918978 and we will endeavour to rectify any of our mistakes as soon as possible.
If you change your mind on receipt of your order, we are happy to accept a return of the goods provided that the condition is as sold and that the material is in its original packaging.
We are unable to accept returns of excess stock, leftovers or if the pallets/ crates have been unpacked. Should you wish to return an item to us, you must notify us in writing within 14 days of receipt of the goods.
A refund would then be raised on receipt and inspection of the goods returned. All refunds will be subject to the deduction of original delivery, return delivery costs, and restocking fees.
